Your condition isn't on our list? It doesn't have to be. Describe it in plain words — you don't need to know the department. We check with the hospital's clinical team and reply in writing with what is possible, how long it takes and what it costs, usually within 2–3 working days.
💬 Faster: WhatsApp us
Most patients start on WhatsApp — it's the quickest way to reach a coordinator.
✉️ Email
service@pandacarevip.com
Replies within one business day. Attach medical reports (PDF/images) if you'd like a specific assessment.
🔒 Your privacy
Everything you share is confidential. We never publish any case without written consent and full anonymization, and your data is used only to plan your service.
📝 Request a free consultation
Reply time
A real person replies within one business day
WhatsApp, WeChat or email — English, Chinese, Hindi, Spanish or French. No ticket queue, no chatbot.
- First written reply within one business day, with the questions we still need answered
- The same coordinator stays on your case from your first message to discharge
- Send photos or scans of your reports — we tell you what is missing before you travel
1 dayfirst written reply,
on business days
on business days