Questions visitors ask us most.
If your question is not answered here, a coordinator will answer it directly. There is no charge for asking.
What does the package price include?
Your order covers the programme inclusions shown on the package page. The total is confirmed at checkout. Travel, accommodation and extra treatment are excluded. Any additional investigations require a separate quote and your agreement.
Can I use my insurance?
Coverage varies by policy, hospital and procedure. Routine overseas screening is often self-funded. Ask your insurer for written confirmation, including any pre-authorisation and direct-billing conditions, before booking.
Are you a hospital?
PandaCareVIP provides medical travel coordination. All assessments, diagnoses and treatments are provided by the licensed medical institution identified in your written plan. Our operating company is 上海智牛投资管理有限公司.
Do I need every test in a health check?
No. A clinician assesses your age, history and risk factors. Imaging, endoscopy and other additional tests are considered only when appropriate, with benefits, limitations and possible harms explained. Screening cannot rule out every disease.
Which visa should I use?
Entry requirements depend on your nationality, purpose of travel and planned stay. Confirm the appropriate route with the Chinese embassy or consulate and your receiving hospital before booking flights. We cannot guarantee a visa or admission.
What happens after I return home?
Your plan sets out report delivery and any included follow-up coordination. We help obtain an English summary for your local clinician. Urgent symptoms should be assessed by local emergency services without waiting for an overseas reply.
Set up the payment apps before you fly
Three step-by-step guides for international visitors: WeChat Pay, Alipay and TenPayGo. Each one covers what to prepare in advance.
How foreigners register WeChat and use WeChat Pay
Registration now asks another WeChat user to vouch for you, so it is worth doing before you fly. This guide covers what to prepare, the six registration steps, real-name verification and how to pay once your card is linked.
Read the guideHow foreigners set up and use Alipay in China
A complete walk-through for visitors to China: what to prepare, how to pass real-name verification, how to link an international card, what the limits are, and how to pay at a counter. No Chinese bank account is required.
Read the guidePaying in China with TenPayGo
Pay at shops, restaurants, taxis, hotels, hospitals or medical companion service providers with an international bank card or Apple Pay. No Chinese phone number, no Chinese bank account.
Read the guideDidn’t find your answer?
Coordinators answer questions about programmes, hospitals, visa paperwork and payment apps in English or Chinese. Asking costs nothing, and you are under no obligation to book afterwards.
If your question is clinical — about a symptom, a diagnosis, a medicine or a test result — it should be answered by a licensed clinician rather than a coordinator. Please bring it to your own doctor, or to the clinician named in your written plan.